Thank you for choosing TheraBulb, the leading provider of lab-certified near infrared products designed for home use. We are committed to providing excellent service at all steps of the buying experience, including shipping and fulfillment, and offer a number of shipping options to meet the varied needs of our customers.
Upon placing your order, you will receive a confirmation email. Your order will then be processed within 1 to 2 business days (excluding weekends, holidays, and carrier service disruptions due to weather or other circumstances). Once your order ships, you will receive an email confirming the shipment and containing tracking information.
Domestic Shipping Rates and Estimates
TheraBulb offers several domestic shipping options, ranging from economy to 1-day service.
Domestic Economy Shipping
Economy shipping, provided on a complimentary basis, is a hybrid service that involves a commercial carrier and the USPS. The commercial carrier is responsible for shipping the package to the Post Office that serves your delivery zip code. The destination Post Office is then responsible for delivery to the address you provided on the order. Economy service involves resources outside of our control and, accordingly, delivery times are not guaranteed.
Domestic Expedited Shipping
If you wish to receive your order sooner, you can choose from ground, 3 day, and 1 day shipping options offered by UPS and FedEx. Fees for expedited shipping are based upon the weight of the package.
Please note that UPS and FedEx reserve the right to suspend delivery guarantees in the event of extreme weather or other circumstances. TheraBulb accepts no responsibility for delays that occur during or as a result of these suspensions.
Duties and Taxes
Your order may be subject to your country’s import duties and taxes (including VAT), which are incurred once a shipment reaches the destination country. TheraBulb is not responsible for these charges and sends all international shipments Duties and Taxes Unpaid (DTU).
TheraBulb offers shipping to the following countries.
- European Union
- New Zealand
- Swiss Shipping
- United Kingdom
If you do not see your country on this list, please contact us at firstname.lastname@example.org.
International Shipping Fees
All international shipping fees are weight-based.
International Economy Shipping (Available to a Limited Number of Countries Only)
International economy shipping is a hybrid service that involves a US commercial carrier and the national postal service of the destination country. The commercial carrier is responsible for shipping the package to the destination country. Upon clearing customs, the package is consigned to the national postal service, which is then responsible for delivery to the address you provided on the order. Economy service involves multiple resources outside of our control and, accordingly, is subject to delays due to seasonal increases in volume, decreased international shipping capacity, extreme weather, COVID restrictions, and other factors.
International Standard ShippingStandard international shipping is end-to-end service, involving a commercial carrier to ship the package to your country, then deliver it once it clears your country’s customs service. International standard shipping involves destination country customs processing, which is a resource, over which, we have no control. TheraBulb accepts no responsibility for delays related to customs processing or any other situation that causes the carrier to suspend its service guarantees.
If you have any further questions, please contact us at email@example.com.